QHSE+ Performance & Claims Specialist

(Post-Incident Management, RTW Interface, Performance Analysis & Continuous Improvement)

About Seguin Morris

Seguin Morris is a leader in industrial and commercial electrical infrastructure services. The company specializes in civil works, HVAC systems, telecommunications tower construction, high-voltage equipment installation, and airfield lighting. With operations in Canada, the United States, and Barbados, Its commitment to its integrated Quality, Health, Safety, Environment, and Information Security (QHSE+) approach makes it a trusted partner for large-scale infrastructure projects.

Role Purpose

The QHSE+ Performance & Claims Specialist is responsible for post-incident management, return-to-work (RTW) coordination, performance oversight, and organizational defence following serious or high-consequence incidents.

This role ensures incidents are managed in a controlled, factual, and defensible manner; injured workers receive timely and appropriate medical guidance; and outcomes are translated into system-level learning and measurable improvement within the Integrated Management System (IMS).

Post-Incident Management & Claims Oversight

Support the organization following serious incidents and high-potential events.

Ensure accurate fact gathering, defensible documentation, and completion of required notifications and escalations in line with legal and contractual obligations.

Interface with regulators, insurers, clients, and investigators as required.

Superviser les réclamations liées aux incidents ainsi que l’exposition organisationnelle associée (financière, réglementaire, contractuelle et réputationnelle), en veillant à ce que les dossiers soient adéquatement documentés, correctement classifiés et gérés de façon efficace, tout en fournissant à la direction une compréhension claire de la gravité et des risques systémiques.

Return-to-Work (RTW) Coordination

Coordinate early, safe return-to-work activities from a QHSE and risk-control perspective.

Liaise with medical providers and ensure functional abilities and restrictions are integrated into operational planning.

Align RTW activities with HR and supervisors, and monitor duration, outcomes, and trends.

Performance & Data Governance

Own the integrity, analysis, and interpretation of incident, claims, and RTW data.

Analyze trends related to severity, recurrence, control failures, and RTW effectiveness.

Provide evidence-based performance insights to leadership and ensure data supports audits, regulatory reporting, and client due diligence.

Root Cause & System Improvement

Lead or support structured root cause analyses for serious events.

Identify system-level failures and ensure corrective actions address root causes and are verified for effectiveness.

Translate lessons learned into procedural, control, and training improvements within the Integrated Management System.

Client & System Defence

Support client pre-qualification, bids, audits, and due diligence processes where incident management performance and system maturity are evaluated.

Qualifications & Experience
Required

Bachelor’s degree or diploma in Occupational Health & Safety, Quality, Risk Management, Industrial Relations, or related field (or equivalent experience).

Bilingual (French and English)

Minimum 5 years of experience in incident management, workplace injury claims, performance analysis, and system-level corrective action within Workers’ Compensation environments (e.g., CNESST, WSIB, or equivalent).

Strong knowledge of workers’ compensation legislation, claims processes, regulatory timelines, and early & safe Return-to-Work (RTW) principles.

Ability to interpret functional abilities and medical restrictions within operational contexts.

Proven ability to analyze and defend QHSE+ performance data and produce clear, audit-ready documentation suitable for regulatory and executive review.

Certifications (Preferred)

Disability Management or Return-to-Work certification (e.g., CDMP or equivalent).

Incident Investigation or Root Cause Analysis training/certification.

Assets

Experience with claim objections, appeals, or cost-containment initiatives.

Experience collaborating with occupational health providers.

Familiarity with ISO 9001, 14001, 45001, and 27001 integrated management systems.

Experience in construction, industrial, utilities, or infrastructure sectors.

Do you want to play a key role in QHSE+ Compliance, Performance & Claims? Join a dynamic team and advance your career at Seguin Morris. Apply now!

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QHSE+ Performance & Claims Specialist