Branch Manager II

## Key Role Overview

Branch Manager II leads a medium-sized branch team within Personal & Commercial Banking in Manotick, Ontario, focused on delivering excellent customer experiences, driving business development, ensuring operational and compliance excellence, and mentoring staff. The role manages branch operations and escalations, liaises with Wealth and Business Banking, and promotes TD's presence in the community while developing team capabilities.

## Key Responsibilities

• Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
• Promote TD's image and goodwill within the community by participating in community events
• Enhance customer experience by understanding their financial needs and providing appropriate solutions
• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
• Ensure overall employee scheduling is optimal
• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
• Mentor the team on offering One TD solutions and building lasting relationships with customers
• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
• Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism

## Required Qualifications

• Undergraduate degree and/or over 5 years of relevant experience
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
• Extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
• Proficiency in MS Office and internet applications
• Strong communication skills to liaise with customers, employees, and cross functional teams
• Ability to exercise discretion and judgement when working with confidential information
• Demonstrated leadership with effective negotiation, problem-solving, and communication skills

## Preferred Qualifications

• No specific preferred qualifications listed; candidates with additional leadership experience, community involvement, or advanced certifications are a plus

## Compensation & Benefits

• Salary range: $91,200 - $136,800 CAD
• Total rewards package including base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs

## Additional Information

• Work Location: Manotick, Ontario, Canada; Hours: 37.5; Line of Business: Personal & Commercial Banking
• Role is subject to provincial employment regulations
• Training and onboarding provided; regular development conversations, mentoring programs, and access to online learning
• Accommodation available for applicants during the interview process (accessible meeting rooms, captioning, etc.)
• TD's commitments include diversity, equity & inclusion and community investment through the TD Ready Commitment