Service Administration Assistant | Gatineau

Are you detail‑oriented, organized, and

skilled at setting priorities? Join a dynamic team where your administrative

expertise will directly contribute to the smooth operation of our

organizational activities.

Your responsibilities

We are seeking a Service Administration

Assistant to support the Coordinator of Technical Services and the Service

Manager. The role includes managing service information, handling contract

invoicing, and completing data entry in our management system. The ideal

candidate has strong communication skills, excellent organization, and a

commitment to outstanding customer service.

What you’ll do?

• To provide support to the

Coordinator of Technical Services

• To obtain completed/executed

service reports from technicians and prepare them for client invoicing

• To generate service call invoices in the

management system and send them to clients

• To obtain missing

information from clients for incomplete reports and finalize them for invoicing

• To prepare contract invoices

for all service agreements under the supervision of the Service Manager

• To assist with Return

Material Authorizations (RMAs) and complete the required documentation

• To work with the Security

Officer to ensure all service technicians have proper clearances for entry to

customer sites

• To maintain accurate records

of service requests, client interactions, and service outcomes

• To collaborate with service

teams and clients to ensure timely and efficient service delivery

• To monitor service progress

and follow up with clients to ensure satisfaction

• To handle client complaints

and escalate issues to the appropriate departments when necessary

• To prepare and distribute

service reports and documentation as required

Must have

• College or vocational

diploma in office administration, management, business, or accounting, or a

diploma or degree in a related field. A combination of a high school diploma

and strong experience in a similar role will also be considered.

Your Skills

• Excellent organizational and

time‑management skills, applied consistently on a weekly basis

• Bilingualism (English and

French), spoken and written, is required

• Strong communication and

interpersonal abilities for both internal and external clients

• Proficiency in office

software and data entry, with the ability to perform repetitive tasks

• Ability to multitask and

work effectively under pressure to meet deadlines

• Strong attention to detail

and solid problem‑solving skills

• Customer‑focused mindset

with a commitment to service excellence

• Proficiency in the Microsoft

Office Suite (Outlook, Word, Excel, Adobe Acrobat, and PowerPoint)

What We Offer

• A stable job with a competitive salary
• A competitive group insurance program, including dental and vision care
• A retirement plan (RRSP) to enhance your future financial security
• Training programs to help you reach your full potential
• Stimulating professional challenges that match your talents
• State-of-the-art tools
• A dynamic work environment with a close-knit and fantastic team

Submit your resume along with a concise cover letter explaining why you

are an excellent fit for the role. If available, include examples of past work

or achievements that demonstrate your skills.

Hours: Monday to Friday, 7:30 a.m. to 4:00 p.m.

​

Come work with us!

Looking

for a rewarding career in a dynamic work environment? Interested in innovative

and large-scale projects? Join the Régulvar family and reach your full

potential.

As

specialists in building automation for over 50 years, we strive every day to

make buildings intelligent, efficient, and eco-friendly, while improving

occupant comfort.

Join

our team of over 700 employees in Quebec and Ontario to develop diverse skills

and propel your career to new heights!

Regulvar

subscribes to the principle of employment equity and invites all qualified

individuals to submit their application. Consequently, Regulvar welcomes

applications from women, Aboriginal peoples, ethnic minorities, people with

disabilities, people of all orientations and gender identities, visible

minorities and others who could contribute to greater diversity.