Mission :

Under the responsibility of the customer experience manager, the receptionist plays an essential role in providing quality service and ensuring the satisfaction of our customers. He/She is responsible for welcoming visitors, managing information about our services and coordinating their experience at the Koena Spa, from their arrival to their departure.

His/her objective is to guarantee a complete and memorable relaxation experience for each client.

Main Responsibilities:

Friendly and professional welcome of clients, and providing all necessary information on services and facilities.

Promotion of the Spa's products and services, highlighting promotions and offering personalized advice to enhance each client's experience.

Management of customer billing

Preparation of the necessary material for the day of relaxation and ensuring the proper coordination of returns at the end of the day.

Ensuring clear and effective communication with other departments to guarantee a fluid service and an optimal experience for our customers.

Required profile:

High ...