Cell Phone Repair Technician

Job Title: Cellphone Repair Technician

Company: Telze

Location: Gatineau and Ottawa

About Us

At Telze, we pride ourselves on being a leading provider of mobile phone solutions. From sales to quality repairs and knowledgeable customer support, we are dedicated to delivering exceptional service to our customers.

Job Description

We are seeking highly motivated, passionate, dedicated, results-oriented, and skilled individuals to join our team as Mobile Phone Solutions Specialists. In this role, you will provide outstanding customer service to help customers with their technology and phone related questions. You will also generate and successfully close sales transactions, and perform quality repairs on electronic devices, including smartphones, tablets, and more.

Responsibilities

· Results-driven sales people to engage customers in lifestyle and needs-based personal conversations to identify opportunities and produce a high sales-conversion rate.

· Recommending and up-selling of devices, repairs, accessories, and services tailored to customers' needs.

· Diagnose and perform repairs on various electronics, ensuring they meet our quality standards and are completed within the expected time frame.

· Educate customers on repair processes and provide updates on repair status using digital messaging services, phone calls, and keep track of repair work orders in the system.

· Contribute to the team's sales results by actively engaging in store performance metrics and achieving sales targets.

· Maintain a clean, organized, sanitized and welcoming store environment.

Qualifications

· Energetic, resourceful, and people-oriented individual with in-depth knowledge of electronic device repairs.

· Strong focus on customer satisfaction and the ability to handle customer inquiries and issues with calmness and composure.

· Elevated sales aptitude to overcome objections through educating the customers regarding the products and repair services.

· Positive learning attitude, attention to detail, and ability to work effectively in a team environment.

· Previous experience in cellphone repair and sales preferred.

Benefits

· Full-time, part-time, and permanent positions available.

· Flexible work schedule with opportunities for on-site parking.

· Store discount on products and services.

Language requirement: English is a must.

Job Types: Full-time, Part-time

Pay: $17.20-$22.00 per hour

Benefits

• Company events
• Flexible schedule
• On-site parking
• Store discount

Experience

• Cellphone Repair: 1 year (preferred)
• Sales: 1 year (preferred)

Language

• French (preferred)
• Arabic (preferred)

Location

• Gatineau, QC J8T 7Z3 (preferred)

Work Location: In person